Under the supervision of the Aviation Services Director, the Ground Handling General Manager, is responsible for the management of all air carrier ground services at the Orlando Sanford International Airport. ?Oversees and provide advice, guidance and direction to the ground services management staff toward their professional development. Evaluate the performance of direct reports, including the preparation of the annual performance evaluation process as well as informal feedback. ?Builds strong relationships with all airlines and delivers a customer focused operation. ?Represent TBI at various meetings with airlines, tenants of the Airport and other interested stakeholders ?Coordinate and confer with management staff and interested stakeholders to resolve operational issues and difficulties ?Administer Quality Assurance Programs to ensure TBI AM meets or exceeds customer’s expectations ?Responsible for the development and management of the annual Operating Budget
10+ years of demonstrated management or supervisor experience within the Ramp Operations
Excellent communication skills
Ability to build an excellent working relationship with staff, airline customers, airport authorities and suppliers
Organization and planning skills with the ability and initiative to react effectively and quickly to unexpected circumstances
Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
High school diploma, GED or equivalent in experience
Able to read, write, speak and understand English.
Pass a required pre-employment drug screen and 10 year background check
Must complete paperwork accurately and have basic computer skills
Excellent customer service skills and a strong work ethic
Present a neat professional appearance and demeanor
Willing to work in a time-sensitive and fast paced environment
Additional Salary Information: Based on experience