The Port Authority is seeking an experienced, energetic, strategic, innovative and results-oriented Aviation Customer Experience Officer to drive customer satisfaction through superior service, responsive programs, and positive interactions.
•Lead and oversee the implementation of an enterprise-wide customer experience strategy that will provide world-class services to the millions of travelers who using our airport system. •Manage and measure customer service standards across the organization •Oversee customer service programs, including the Airport Customer Experience Specialist (ACES) contract, customer service training for all airport staff, and reward and recognition programs that recognize staff for providing superior service
•Bachelor's Degree •10+ years’ experience in managing a large-scale customer service operation or related experience in the hospitality or marketing/communications industries.
Ideally: •Customer service operation or related experience within the airport/aviation industry
Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billi...on in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.