Career Center

Some of the position duties include:

•Ensures that a constant flow of communication exists between leadership, line service staff and customer service staff to confirm activities are properly coordinated within prescribed time frames. •Resolves escalated complaints and answers any customer service related questions. •Identify trends in customer service issues, conduct root cause analysis and make process and service improvement recommendations to leadership. •Trains, develops, coaches, and evaluates customer service area employees in accordance with established procedures. •Establishes and maintains schedules for all customer service employees ensuring service delivery levels are maintained.

• A minimum of three years aviation customer service experience.
• A minimum of one year of customer service supervisory experience.
• Must have full working knowledge of all operational aspects of Customer Service Representatives duties and responsibilities as well as excellent communication and customer service skills, and the ability to manage multiple projects and diverse team members simultaneously.
• Must be able to work and communicate calmly and effectively under pressure.
• Must be flexible with work schedule to include days, evenings, weekends and holidays.
• A current, valid Florida driver’s license with full privileges (not suspended or revoked) and driving record that meets the Authority’s driving standards.