Reporting to the Senior Manager, Airport Operations Center, The AOC Manager is under the umbrella of the Airport Police Department at Tampa International Airport. The Airport Operations Center is a 40-employee dispatch center that is the central point of contact for all calls, emergent in nature and is open 24 hours a day, seven days a week. The Airport Operations Center is responsible for 911 Public Safety (Police, Fire, EMS) calls as well as calls relating to all airport operations and systems including elevators, escalators and shuttles. This position is responsible for managing a staff of six to eight airport dispatchers on rotating shifts. Strong team building and leadership qualities is a must in this role. In addition this role is also responsible for planning, training, budgeting supplies, coordinating schedules, and controlling personnel, material, and physical resources to achieve operational and organizational objectives.
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
Manages the day-to-day operations of the unit/section, coordinates and administers assigned programs and resources.
Manages the administration of the Emergency Communication software, 911 protocols and computer aided dispatch geographical requirements.
Manages the emergency evacuation plan and transfer of responsibilities for the Airport Operations Center.
Responsible for managing emergency incidents by acting as the liaison between Tampa International Airport and all responding mutual aid resources. Management includes activating the Incident Command Center and fulfilling the role of the ESF2 (NIMS) function until Senior Manager arrives.
Manage operational impacts to Tampa International Airport such as hurricane activation, roadway and construction projects, movement of passengers and airline delays and cancellations.
Sets direction and priorities and allocates staff and resources to projects and unit initiatives.
Supervise personnel through providing, guidance, training and motivation to assigned staff; assigns, monitors and reviews work; evaluates performance and initiates corrective action as needed.
Performs a variety of administrative duties in support of the unit's activities.
Implements expectations and goals for direct reports, to ensure operational efficiency and effective administration of unit.
Manages required equipment logs and responsible for purchasing and maintaining adequate inventory.
Monitors work flow, data accuracy, and overall quality of work; assures processes and procedures are accomplished according to established guidelines.
Assesses staffing needs and identifies shortfalls;
Conduct needs analysis for new equipment, software or personnel budget items.
Develops and submits detailed justification and persuasive arguments for proposals or unit initiatives, but has no direct budget approval responsibility.
Coordinates with other sections and internal departments within own organization and external agencies/departments to ensure efficient flow of communications and services.
Provides consultation to customers on matters relating to functional area.
Collaborates with other departments to develop and implement new projects or processes for efficiency.
Prepares a variety of documents for the purpose of documenting activities and administering assigned programs and resources.
Performs other related duties as required.
Graduation from an accredited four year degree granting college or university; and at least two years of experience working in a law enforcement agency or at least two years of experience working in a call center environment. Must attain Florida Department of Health 9-1-1 PST Certification within 6 months of appointment, Graduation from an accredited two year degree granting college or university; and at least four years of experience working in a law enforcement agency or at least four years of experience working in a call center environment. Must attain Florida Department of Health 9-1-1 PST Certification within 6 months of appointment; or
High School Diploma or equivalent; and at least seven years of experience working in a law enforcement agency or at least seven years of experience working in a call center environment. Must attain Florida Department of Health 9-1-1 PST Certification within 6 months of appointment.
JOB SPECIFIC COMPENTENCIES
Considerable knowledge of the functions, services, procedures and regulations of the assigned unit.
Skill in the application of supervisory and leadership techniques.
Ability to support, promote, and ensure alignment with the departments/agency's goals and vision.
Ability to establish and maintain effective working relationships with others within and outside own organization
Ability to use considerable initiative, think independently, and exercise sound judgment.
Ability to remain calm and lead a team during emergency situations or incidents
Excellent oral and written communications skills.
Ability to effectively manage and guide group efforts.
Ability to create solutions to problems using new methods and processes.