Marketing, Public Information, Special Project Mgr.
SFO seeks an experienced individual to join our Terminal Systems, Signage and Wayfinding team. This position manages the signage and wayfinding program, visual communication strategies at SFO, including static and digital messaging. Projects include working with tenants, design consultants, airline representatives, and management. Some duties include collaborating across divisions, preparing reports, budget development, managing signage contracts. Desired candidate has excellent written and verbal communication skills; experience working as a liaison to clients, vendors, consultants, and/or internal project teams; previous aviation operations experience; ability to multitask while remaining efficient, poised, and organized; proficiency in design software including Adobe Creative Suite, CAD, Revit, and SketchUp; proficiency in reading construction plans and specifications; excellent presentation and interpersonal skills to engage effectively with all levels of the organization; excellent decision-making skills and a proven ability to take ownership of programs/projects; and, ability to demonstrate results-focused and solution-driven approach with proven problem solving skills.
Apply immediately as this announcement may close at any time.
About SFO SFO is a world-class, award-winning airport that served more than 55 million guests in 2017. SFO offers non-stop flights to 45 international cities on 45 international carriers. The Bay Area's largest airport also connects non-stop with 83 U.S. cities on 13 domestic airlines. In fiscal year 16/17, the Airport, an enterprise department of the City & County of San Francisco, accounted for $8.4 billion in business activity and supported over 42,800 direct jobs.
SFO’s mission is to provide an exceptional airport in service to our communities and is committed to redefining air travel. SFO has embarked on the renovation of Terminal 1, the largest capital project in the Airport’s $7.3 billion Ascent Program. For more information, visit www.flysfo.com. View a video about careers at SFO.
Under administrative direction of the Terminal Systems, Signage, and Wayfinding Senior Manager, the Signage and Wayfinding Manager is responsible for the visual communication strategies through the airport which includes static and digital messaging signage and wayfinding. This Signage and Wayfinding Manager will lead, coordinate, and implement the SFO Wayfinding Guidance System, as well as work with the Wayfinding Program Manager in directing and coordinating all airport signage projects with airport tenants, design consultants, airline representatives, and airport management. This position will manage the Airport signage standards program in regards to customer wayfinding and placement of signage, which is vital to excellent customer service.
The essential functions of this position include:
Manages the signage and wayfinding program encompassing the visual communication strategies through the airport which includes static and digital messaging, signage and wayfinding; coordinates and maintains current terminal signage and airport maps with divisions, airlines, contractors, and government agencies including all operational changes (i.e. Airline moves, additions, deletions); analyzes wayfinding issues to identify deficiencies, develop solutions, and recommend changes.
Works collaboratively across divisions to develop, monitor, and maintain airport signage standards and graphics programs to ensure all signage and informational displays are current, consistent and comply with established standards; serves as the Wayfinding System interface, managing and directing large multi-stakeholder teams; works collaboratively across divisions to develop and maintain airport signage standards to ensure a consistent and well-managed wayfinding program for the traveling public including post security maps in all terminals.
In conjunction with the Wayfinding Program Manager, manages signage contracts for airport related signage projects by monitoring progress of projects, ensuring timely completion, and preparing necessary reports; coordinates with other airport departments, consultants or contractors to ensure timely and appropriate design, production and installation of airport signs.
Responds to any signage-related complaints via letter, phone or comment cards and providing appropriate response and corrective action as required.
Reviews signage requests for appropriateness and compliance with established standards; reviews plans and makes recommendations for construction projects.
Plans and directs the work of staff who implement and maintain an airport-wide signage and wayfinding strategy that allows any person to navigate to his or her destination; directs the allocation of resources to achieve timely outcomes and measurable goals within budget.
Coordinates all terminal information and wayfinding sign repair/replacement/updates across multiple divisions, including Reprographics and the Sign Shop, for implementation; coordinates and approves signage changes with airport tenants and other airport divisions, both digital and static as well as temporary and permanent.
Manages, updates, and coordinates all digital signage content for signs providing information and direction throughout the terminals, checkpoints and facility; researches latest trends and recommends solutions for digital and dynamic wayfinding solutions.
Represents the Airport Services group as a stakeholder for all projects involving customer interaction with signage and wayfinding, including planning and implementation.
Participates in budget development by providing detailed justification and persuasive arguments for proposals or initiatives; coordinates budget preparation, monitors expenditures and financial reporting for the signage and wayfinding section; implements and closely monitors budget expenditures to provide executive management with an early warning and practical options to potential cost overruns.
Prepares reports, memoranda, and correspondence.
Adjusts plans and programs to meet emerging or new programs related to signage and wayfinding, while continuing to address major airport priorities.
Assists in developing and implementing operational policies to ensure the efficient operation of signage and wayfinding section.
As part of the Terminal Systems, Signage and Wayfinding Team, performs other tasks as assigned with that group.
Nature of Work May be required to deal with system interruptions/tests and emergencies outside of regular schedule, including weekends, nights and holidays.
Education Possession of a baccalaureate degree from an accredited college or university.
Experience Three (3) years of professional experience in a complex transportation related environment designing environmental graphics or leading/implementing projects.
License and Certification Possession of a valid California driver’s license. (California driver’s license must be obtained before appointment to position.)
Substitution Education Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to the maximum of 2 years). One year of experience will be considered equivalent to thirty (30) semester or forty-five (45) quarter units of college coursework.
SFO is a world-class, award-winning airport that served more than 55 million guests in 2017. SFO offers non-stop flights to 45 international cities on 45 international carriers. The Bay Area's largest airport also connects non-stop with 83 U.S. cities on 13 domestic airlines. In fiscal year 16/17, the Airport, an enterprise department of the City & County of San Francisco, accounted for $8.4 billion in business activity and supported more than 42,800 direct jobs.
SFO’s mission is to provide an exceptional airport in service to our communities and is committed to redefining air travel. SFO has embarked on the renovation of Terminal 1, the largest capital project in the Airport’s $7.3 billion Ascent Program. For more information, visit www.flysfo.com. View a video about careers at SFO: https://youtu.be/ifIUySwbSV0.