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As the Operations Process and Policy Department Manager, you will direct the evaluation of major operations project areas and business process improvements.
Serves in the Office of Operations Support at the Headquarters Office.
Through a subordinate team of Operations Process Senior Analyst, Operations Process and Data Analyst, and Operations Policy Analysts, analyzes and evaluates various complex operations (Airport, Public Safety, and Engineering) processes and procedures and provides recommendations to resolve substantive issues of effectiveness and productivity of work operations. Performs related functions.
In conjunction with the Vice President for Operations Support, Operations Industrial Engineer Department Manager and other key Airports Authority decision-makers, analyzes and evaluates various complex operations (Airport, Public Safety, and Engineering) processes and procedures and provides recommendations to resolve substantive issues of effectiveness and productivity of work operations.
Establishes the plan and schedule for operational Process Improvement (PI) initiatives.
Directs situations/processes which need to be analyzed and improved. Utilizes all available data and identifies additional data to ensure effective evaluation of operational efficiencies.
Works with the Operations Industrial Engineer Department Manager to align policy changes to process change results.
Leads the development of integrated policies and programmatic requirements crossing multiple program areas and disciplines through interactions with key stakeholders.
Directs evaluative studies to assess existing policies; identifies, plans, and establishes priorities for policy reviews.
Makes business improvement recommendations using market and competitive trends.
Recommends new techniques and technologies to achieve business goals.
Researches, monitors, and advises management on emerging trends and strategic threats/opportunities.
Oversees proactive communication approach to implement and communicate policy changes. As assigned, mediates disagreements on policy changes between operational entities.
Oversees the development and interpretation of dashboards, score cards, and other operations metrics. Provides insight to senior management on data analysis.
Reviews results of all process analysis and improvement recommendations from the Process Analyst team.
Evaluates proposals and actions plans for implementing change; briefs senior management.
Addresses resistance and threats to the successful implementation of process improvement initiatives and recommends strategies for moving forward.
Researches ‘best practices’ in airport, public safety and engineering operational activities in the airline/airport industry.
Prepares and presents formal written and oral presentations to key senior staff, such as Vice Presidents, managers, and federal agencies.
Keeps abreast of regulatory changes that may impact operational policies.
Collaborates with other Offices, particularly the Office of Public Safety, Office of Engineering, Washington Dulles International Airport, and Ronald Reagan Washington National Airport and to identify and develop process improvement recommendations.
Performs other duties as assigned.
Eight years of progressively responsible experience in business analysis and policy development.
Knowledge of supervisory principles and ability to manage the operations and programs of the unit/team.
Comprehensive knowledge of business, business management, business planning, and operational process analysis and flow process analysis techniques and the ability to analyze inter- and intra-organizational operations/ programs/services to help identify options for improvement and innovation.
Ability to drive the implementation of comprehensive process improvement recommendations and results.
Knowledge of and skill in using data sources, forecasting, and other analytical methods.
Ability to develop, monitor and evaluate policies and procedures.
Ability to write clear, concise, and standardized business policies.
Skill in translating strategic business initiatives into operational plans and policies.
Well established oral and written communication skills.
Ability to manage multiple projects concurrently.
Ability to interpret and adhere to complex federal, state, and corporate regulations and policies.
Skill in using a computer and office software/systems.
Knowledge of airport operations.
A Master’s Degree in Business Administration or related field.
A Bachelor’s Degree in Business Administration, Public Policy, Finance, Engineering, or related field.
CERTIFICATIONS AND LICENSES REQUIRED
A state driver’s license in good standing.
NECESSARY SPECIAL FACTORS
Work is typically reviewed during progress and upon completion for quantity, quality, timeliness, and customer service.
A background security investigation will be required for all new hires.
Metropolitan Washington Airports Authority is an Equal Opportunity Employer.| Follow us on Twitter @MWAAcareers.
To apply, please visit our website: www.mwaa.com
Internal Number: R0001495
About Metropolitan Washington Airports Authority
The Metropolitan Washington Airports Authority operates a two-airport system that provides domestic and international air service for the mid-Atlantic region. The organization consists of more than 1,600 employees in a structure that includes central administration, airports management and operations, and police and fire departments.
The Airports Authority is not taxpayer-funded but is self-supporting, using aircraft landing fees, rents and revenues from concessions to fund operating expenses at both Airports. The Dulles Development Program is funded by bonds issued by the Authority, Federal and State Airport Improvement Program funds, and Passenger Facility Charges.
The Airports Authority is also responsible for the operation and maintenance of the Dulles Toll Road, and the construction and funding of the Dulles Corridor Metrorail Project. All revenues collected from the Dulles Toll Road are used to maintain the road, make improvements to the Dulles Corridor and help fund the Dulles Rail project. No Dulles Toll Road revenues are used to fund activities at either Reagan National or Dulles International.
Dulles Rail is a 23-mile extension of the Metrorail system to Dulles... International Airport and beyond to Loudoun County. Construction is underway on Phase 1 of the project from the existing East Falls Church Metro station to Wiehle Avenue in Reston with four stops in the Tysons Corner area. Phase 2 will continue the line along the median of the Dulles Access Road through Reston and Herndon to the Main Terminal at Dulles International, and finally, to Route 772 in Loudoun County.