The Domestic Operations Supervisor is responsible for the oversight of TBIAM’s operations in the North Terminal.
Major Responsibilities and Functions:
Supervise, schedule and coordinate the team of agents in the North Terminal/Establish work schedules and assign duties; review work for thoroughness and coordinate work with other departments and subcontractors/Create a culture of service wherein the needs of the passengers and airlines comes first, making prompt service which exceeds expectations a priority/Interact with passengers to discuss and resolve complex service issues/Ensure that all applicable city ordinances, airport rules and regulations and company procedures are observed and properly followed during the performance of activities/Train and evaluate the performance of agents, including the preparation of formal performance evaluations as well as informal feedback/Conduct regular safety meetings and assure that all applicable safety regulations and procedures are followed/Administrative duties
Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
High School diploma or the equivalent.
Four years of progressively responsible experience, with a minimum of two years in a lead or supervisory capacity.
Skill in effective oral and written communication.
Ability to establish and maintain good working relationships with other TBI employees, airline employees, DOA staff, vendors, subcontractors and other airport stakeholders.
Majority of time will be walking the concourse supervising the work of the agents. Ensure that pedestrian traffic is moving and unobstructed. Walking and standing for extended periods of time are required throughout the course of daily activities.
Operations are dynamic and situations may require immediate attention. This position has high exposure to the public and requires a professional approach and demeanour under all conditions. It also requires a genuine willingness to assist persons with a wide range of requests and needs, including individuals with disabilities.
About TBI Airport Management
TBI Airport Management manages and operates the International Concourses at Hartsfield-Jackson Atlanta International Airport. This includes all Department of Aviation (DOA) common use facilities and equipment, oversight of the operation of Concourse E Ramp Tower, operation of Ramp 9 tower and Concourse C Ramp Tower and management of all City Of Atlanta domestic common use facilities.