PURPOSE: Will work directly with neighboring Airport communities to address concerns regarding airport noise. Work in a team to provide essential noise mitigation services including management of sound insulation projects to eligible homeowners.
ESSENTIAL FUNCTIONS: This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed. Essential duties and responsibilities may include, but are not limited to, the following:
Address public calls, messages and inquiries from concerned neighbors about airport noise.
Provide timely, accurate and professional responses when discussing noise issues, complaints and concerns with the public.
Conduct in-depth research to fully answer caller's questions, which requires return calls and a continuing dialog.
Provide clear explanations of aircraft operations, flight patterns, noise abatement procedures, FAA rules and regulations.
Present data and information to the public, airport management, internal stakeholders and other government agencies when needed.
Use ArcGIS (Geographic Information System) program to produce digital maps for various public presentations, local government and congressional agencies.
Help identify and manage Sound Insulation projects supported by the Port and the FAA and works directly with the FAA and airlines to address and resolve issues.
Provide oversight for consultants who will be working with all eligible homeowners to ensure that all specialized products are installed as intended; communicate time-line of progress with homeowners.
Review documents for accuracy prior to construction including; homeowners initial program application, filing of the avigation easements with King County, obtaining subordination agreements from the mortgage lender, obtaining homeowner acceptance of work and reviewing architects’ drawings and scope of work.
Prepare monthly Capital Improvement Projects and project budget reports, invoices regarding all noise mitigation programs.
Work with our Central Procurement Office on new contracts and Service Directives including; writing Service Directives as well as participating on selection committees to evaluate proposals and select vendors to provide services to noise programs.
KNOWLEDGE, SKILLS & ABILITIES: Knowledge of basic airport operations, flight procedures, FAA rules and regulations, basic noise metrics and noise remedy program details. Knowledge of financial system and basic spreadsheet creation.
Ability to clearly and concisely communicate complex and challenging messages to project managers, contractors, management, and citizens. Must be able to analyze complex data and communicate findings in a way that is understandable and concise. Ability to be patient and understanding of our customer’s needs. Ability to visit job sites and work with homeowners to resolve any issues. Ability to keep all parties involved on schedule and within budget.
Excellent customer service, interpersonal and communication skills. Effective time management, organizational, analytical, problem solving and decision-making skills. Skilled at effectively interact with employees at multiple levels in the organization. Experience using MS Office products. Skilled in working with a variety of personalities and stakeholders with varying professional backgrounds and technical expertise.
QUALIFICATIONS: Combination of education and experience demonstrative knowledge, skills and abilities equivalent to:
Associate’s Degree; and
Five (5) years’ experience working in airport/airline operations.
Pilot's License; and
Five (5) years’ experience working in an airport noise office at a large hub airport.
The Port of Seattle is an equal opportunity and affirmative action employer that values diverse perspectives and life experiences. We encourages people of all backgrounds to apply, knowing decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law, regulations and ordinances.
About Port of Seattle
Founded in 1911, the Port of Seattle owns and operates Seattle-Tacoma International Airport, two cruise ship terminals, Fishermen’s Terminal—home of the North Pacific fishing fleet, a grain terminal, four public marinas, and manages a number of real estate assets for financial return and economic advantage.
The Port’s operations currently help create nearly 200,000 jobs and $7 billion in wages throughout the region. Over the next 20 years, the Port’s “Century Agenda” seeks to create an additional 100,000 jobs through economic growth while becoming the nation’s leading green and energy-efficient port. Learn more at www.portseattle.org.