The FBO Customer Service Supervisor position is responsible for all District FBO provided Customer Services and the management of all FBO Customer Service Staff. Position also performs other duties as assigned by the FBO General Manager.
Responsibilities (Essential Functions)
Supervises employees performing a wide variety of FBO Customer Service tasks and ensures adherence to all customer service policies and procedures.
Models professionalism through appropriate interaction with customers, stakeholders, and District staff.
Manages and maintains the professional appearance of all FBO internal space including but limited to: Lobby, Conference Room, Pilots Lounge, and public restrooms.
Develops and maintains customer relationships. Encourages upselling of fuel to all customers.
Manages FBO CSR work schedules and recommend appropriate staffing levels to the General Manager.
Conducts performance reviews of Customer Service staff on a probationary and annual schedule; exercising praise and disciplinary action when necessary.
Assists in recruiting and interviewing for FBO CSR positions.
Services time cards and facilitates work time recording process.
Engages in Sales initiatives.
Assists in monthly closing procedures.
Interacts with large corporate flight departments and high-profile clients.
Makes Customer service the highest priority, as well as professional and safe service.
About Greenville-Spartanburg International Airport
The Greenville-Spartanburg International Airport serves the dynamic region of Upstate South Carolina. Our mission is to connect our community to the world while providing travelers a safe, cost-competitive, convenient, and user-friendly airport experience.From your first day with the Greenville-Spartanburg Airport District you become part of a team. We cultivate a culture of inclusion, mutual support, and professionalism that helps each team member take the next step toward his or her career goals.Take your next career step with GSP!