AAAE, the largest professional airport organization in the world, has a unique opportunity to impact the aviation industry by supporting our airport consortium on customer trust and other programs. These efforts are coordinating the nation’s leading airports, thought leaders and subject matter experts to share and deploy innovative and consistent technology solutions across the US commercial aviation systems. The Director, Industry Programs will support all aspects of development, coordination, and growth of our airport innovation program, working with the EVP of AAAE Services and VP of Customer Solutions to develop lasting relationships with AAAE members and partners that impact the passenger experience. The successful candidate will have a combination of program development, aviation and/or project management skills and will interface directly with members and with various internal departments (accounting/finance, technology development, sales etc.) to advance program priorities.
Primary duties and responsibilities:
Maintain and advance program member relationships by combining experienced business analysis acumen, customer focus, operations management, and collaboration.
Support membership recruitment and service delivery.
Organize community engagement for the program Working Groups and corporate member communication.
Assist with preparing proposals, announcements, quotes, and materials for the assigned programs.
Coordinate and moderate industry meetings and webinars of assigned programs.
Manage social media, website, and other public facing content of assigned programs.
Manage existing programs including setting up new airport accounts, processing invoices, and handling customer inquiries.
Coordinate internal resources and third parties/vendors for seamless execution of projects.
Develop detailed project plans to track progress when appropriate.
Create and maintain comprehensive project documentation.
Identify and reach critical goals and objectives related to program delivery.
Perform other related duties and assignments as required.
Education, prior work experience, and specialized skills and knowledge:
Bachelor’s degree required.
Must have 5-8 years of airport management experience including areas of operations, project management, environmental sustainability, or similar.
Comfortable communicating with airport and corporate executives, and an ability to develop and grow strong working relationships with their staff.
Excellent writing and communications skills.
Excellent organizational and presentation skills.
Ability to handle numerous issues, tasks, and assignments.
Ability to produce timely and accurate summaries, reports, and proposals to airport and internal AAAE staff.
Ability to work well with a small team of committed professionals.
Ability to work independently and show initiative and creativity.
The American Association of Airport Executives, a not-for-profit organization, is the largest professional organization for airport executives in the world, representing thousands of airport management personnel at public-use airports. AAAE’s primary goal is to assist airport executives in fulfilling their responsibilities to the airports and communities they serve.
AAAE was founded in 1928. Since that time, AAAE has been successful at gathering airport management professionals throughout the country to a central area to discuss current aviation issues. This includes lobbying Congress for funds that would improve funding issues for airport improvement projects on behalf of airport management, creating perpetual relationships with federal agencies affecting the airport management community, and bridging gaps between federal agencies and airport management professions.
Since 1954, AAAE has been training and certifying airport management professionals with proficiency evaluations similar to other professional organizations. The Accredited Airport Executive (A.A.E.) and Certified Member (C.M.) credentials are highly sought out by airport management executives throughout the wor...ld and are used as benchmarks to promote and appoint senior airport management professionals throughout North America and the Caribbean. AAAE trains thousands of airport employees each year through international, national, regional and on-site workshops and conferences. The Association also provides training through an in-house satellite-based training network, Digicast, which is a unique training service because it brings training directly to employee desktops. AAAE is the only provider of such satellite-based training for airports in the world.
Additionally, AAAE has a reputation for adapting and responding to airport issues. The Association proactively creates learning environments that increase the retention of information among its attendees. AAAE also fosters a rich networking environment for its attendees that is designed to increase the sharing of information between airport professionals, regardless of airport hub size or level of airport activity.