The Assistant Manager, Customer Service assists the FBO Manager in overseeing the customer service area ensuring exceptional customer service and the management of all customer service employees. This individual ensures that Naples Aviation employees maintain the highest service standards, observes all company procedures, and offers safe and efficient operations to our guests.
Some of the position duties include:
•Ensures that a constant flow of communication exists between leadership, line service staff and customer service staff to confirm activities are properly coordinated within prescribed time frames. •Resolves escalated complaints and answers any customer service related questions. •Identify trends in customer service issues, conduct root cause analysis and make proces
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