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Primary duties and responsibilities:

• Provide final technical support for setup, maintenance, order, and/or repair of AAAE equipment and courses
• Ensure that all phone calls requesting assistance or information are immediately answered, that problems are referred to the appropriate individual(s) by trouble ticket and that individual(s) designated take prompt action
• Ordering, configuration, and installation of all customer equipment
• Support of IET Technical Support infrastructure, documentation of processes, inventory, and procedures
• Negotiate with vendors on developing solutions for the customer
• In depth knowledge of services, applications and concepts such as Active Directory, DHCP, DNS, Group Policy, WINS, WSUS, PXE, Endpoint Encryption, Citrix, vSphere, P2V, P2P, Symantec Ghost, Symantec Endpoint, DLP, SCCM, Single Sign On, IT security best practices, VPN, remote access, automated software distribution and other enterprise tools
• XML experience desired
• Project Management experience a plus
• Work with internal vendors remotely to resolve issues at customer locations
• Performs other related duties and assignments as required.

Education, prior work experience, and specialized skills and knowledge:

• Minimum of Associates degree, Bachelor’s degree preferred
• A+ or Network+ certifications required, experience with networking and operating systems (Unix/Linux)
• CCNA a plus, networking knowledge preferred
• Experience with VMWare, virtualization services and software is highly desirable
• Minimum 7 years’ experience as a Help Desk lead or Tier 2 technician
• Minimum 5 years’ experience with Windows Server and VM environment
• Excellent customer service, verbal, and written communication skills
• Candidate must be capable of working with minimal supervision and demonstrate superior team skills
• Ability to multi-task and handle high pressure situations in a fast pace environment
• Ability to follow-up and walk through a customer through complete resolution of issues
• Travel will be required

About American Association of Airport Executives

The American Association of Airport Executives, a not-for-profit organization, is the largest professional organization for airport executives in the world, representing thousands of airport management personnel at public-use airports. AAAE’s primary goal is to assist airport executives in fulfilling their responsibilities to the airports and communities they serve. AAAE was founded in 1928. Since that time, AAAE has been successful at gathering airport management professionals throughout the country to a central area to discuss current aviation issues. This includes lobbying Congress for funds that would improve funding issues for airport improvement projects on behalf of airport management, creating perpetual relationships with federal agencies affecting the airport management community, and bridging gaps between federal agencies and airport management professions. Since 1954, AAAE has been training and certifying airport management professionals with proficiency evaluations similar to other professional organizations. The Accredited Airport Executive (A.A.E.) and Certified Member (C.M.) credentials are highly sought out by airport management executives throughout the wor...ld and are used as benchmarks to promote and appoint senior airport management professionals throughout North America and the Caribbean. AAAE trains thousands of airport employees each year through international, national, regional and on-site workshops and conferences. The Association also provides training through an in-house satellite-based training network, Digicast, which is a unique training service because it brings training directly to employee desktops. AAAE is the only provider of such satellite-based training for airports in the world. Additionally, AAAE has a reputation for adapting and responding to airport issues. The Association proactively creates learning environments that increase the retention of information among its attendees. AAAE also fosters a rich networking environment for its attendees that is designed to increase the sharing of information between airport professionals, regardless of airport hub size or level of airport activity.

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