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Customer & Concessions Development Director
Your Journey Begins With Us! The Customer and Concessions Development Director will develop strategic implementation of plans to generate revenue and increase customer satisfaction through management and oversight of the airport concessions program. Supports the Office of Marketing and Concessions, Office of Executive Vice President and Chief Revenue Officer in the Headquarters Office (Arlington, VA). Ensures excellent delivery of customer service, positive financial return to the Airports Authority and overall compliance with contractual terms and conditions. Directs a team of key professionals consisting of Concessions and Services Program Manager, Concessions Operations and Administration Manager and a General Business Specialist to develop merchandising plans for the


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