The Airport Operations Officer inspects, observes, and evaluates land side and airport facilities and provides a variety of services to tenants and the general public to ensure their safety, security, and to achieve compliance with Federal Aviation Administration (FAA) regulations. Assists emergency services and coordinates responses.
PREFERENCES: Ability to operate airport video recording systems. Per FAA Advisory Circular 150/5210-20, selected candidate must be able to demonstrate a functional knowledge of the English language. Knowledge of FAA regulations pertaining to public use airport facilities and inspection procedures. Basic computer skills. MS Word, Excel and PowerPoint software skills. Effective oral and written communication skills.
High school diploma or GED.
Two (2) years of experience in aviation, airport operations, airport inspections, airport facility inspections or airport/airline security.
An associate degree or higher in a business, public administration, emergency preparedness, hospitality, marketing, psychology, sociology, management OR any aviation-related field will meet the education and experience requirements.
Valid driver's license with good driving record.
Some positions require a Movement Area certification within probationary period.
Must pass TSA background check.
Availability to work varying shifts (days, evenings, nights) including weekends, holidays.
May be subject to twenty-four/seven (24/7) emergency call outs.
1 Answers, responds to, and helps customers and patrons using the airport with all manner of questions, inquiries, or concerns; provides direction, insight, and information for airport operations, services, and other resources; handles and addresses noise complaints and other issues from the surrounding community and neighborhoods.
2 Inspects airport for compliance with FAA regulations pertaining to federal standards and requirements to ensure the operational readiness of the airport; conducts daily terminal inspections for discrepancies to avoid possible injuries to the public; maintains aesthetics of the airport and reports any issues or maintenance concerns.
3 Assists, supports, and helps airlines with various requests, fuel or lavatory spill calls, custodial spills, and appropriate reporting methods for incidents; effectively uses communications software and systems to send messages to personnel and handle personnel or patron situations.
4 Keeps, maintains, and tracks records for all communications and incidents; ensure all situations are documented and reported to ensure proper and safe handling and resolution.
5 Inputs and submits various work orders for airport maintenance and care; ensures accuracy of information entered to ensure all work orders are completed in a timely and efficient manner; verifies tenant and issues keys and other security items.
6 Acts as liaison between the department and the tenants to provide information and service to tenants regarding the use of airport facilities; responds to inquiries regarding airport policy, airport tenants, and airport operations; answers TSA related questions and directs individuals to appropriate resources for further information.
7 Responds effectively to alerts and emergency situations; uses communications software to ensure all necessary parties and agencies are notified; effectively coordinates communications and information sharing to mitigate the effect of a situation on airport operations.
8 Performs any and all other work as needed or assigned.
1 Knowledge of airport regulations and general business management.
2 Knowledge of customer service care practices and principles.
3 Knowledge of airport policies, procedures, and detailed terminal layout.
4 Ability to communicate with various individuals from diverse backgrounds.
5 Knowledge of airport, airlines, and resources.
6 Ability to use various communications and information management software.
7 Communicating effectively orally and in writing.
8 Establishing and maintaining strong and effective relationships.
9 Ability to handle and communicate emergency situations with professionalism and skill.
The City of Dallas owns and operates Dallas Love Field, one of the finest general-purpose airports in the world. The airfield is located seven miles northwest of the downtown central business district and is managed by the City's Department of Aviation.
Dallas Love Field provides the best that can be offered in a convenient, efficient airport, serving both commercial airline and corporate user needs. Located in the heart of Dallas, Herb Kelleher Way (formerly Cedar Springs Road) at Mockingbird, the airfield is 20 minutes from the Downtown Convention Center, West End, Infomart, and the Dallas Market Center.
Love Field is self-supported through reasonable user fees and charges, with no cost to the taxpayer. Activities at Love Field generate funds that contribute to the local tax base. The airport serves another important function in the community as an essential employer and service provider to the businesses and citizens of Dallas.
Love Field is fully equipped with all of the necessary aeronautical lighting, airport marking and air navigation radio aids to ensure its accessibility to aircraft even under highly adverse weather conditions. Its long parallel runways are enhanc...ed with state of the art visual approach lighting aids and four instrument landing systems. Love Field also has a crosswind runway. Other features include surveillance radar services, a windshear warning system and an FAA air traffic control tower that provides services 24 hours a day.
Seven full service fixed base operators (FBOs) at Love Field provide general aviation users with a wide variety of services including fuel, maintenance, hangar rentals, and charters. FBOs at Love Field are well equipped to handle executive needs providing first class amenities such as meeting rooms, car rentals, limousine service and restaurants. Love Field is served by Southwest Airlines, Virgin America Airlines, Delta Airlines, and Alaska Airlines.
Love Field serves as the front door to Dallas for seven million passengers a year providing a vital link in the economy of the City of Dallas, the region and the nation.