The Commercial Parking Systems Manager oversees the daily operations of our online booking system while providing essential support to the broader management of our parking operations. The position is tasked with active participation in nearly every facet of our online booking system, ensuring its ongoing enhancement and spearheading recommendations for process and system enhancements. The role involves the continuous analysis of industry best practices and emerging trends and offering support to our comprehensive parking and ground transportation operations. The Commercial Parking Systems Manager is instrumental in creating, approving, and implementing strategic initiatives geared towards optimizing our online booking system. Moreover, this position entails the development of insightful reports, the identification of trends that bolster our business objectives, thorough analysis of customer feedback, the processing of refunds, and the formulation of actionable recommendations across all facets of our parking operation, with a particular focus on the online booking system.
Associate's Degree in Business Administration or another related field.
Two (2) years of experience managing online booking systems and parking operations.
Experience may substitute on a year-for-year basis for the required education.
Bachelor's Degree in Business Administration or another related field preferred.
Strong problem-solving skills, proficiency in analytics, and the ability to develop valuable business insights.
Ability to collaborate effectively with leaders, employees, and customers while maintaining a positive and proactive approach.
A strong commitment to prioritizing customer service and consistency in all decisions and recommendations.
Excellent written and oral communication skills.
Ability to use discretion and independent judgment in evaluating information.
Considerable knowledge of systems analysis techniques.
Ability to collect, organize and evaluate data and to develop logical conclusions.
Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
Considerable knowledge of key performance indicators and metrics.
Skill in conducting independent studies and analyses
Skill in presenting reports defining project progress, problems and solutions.
Ability to set priorities, meet deadlines and multi-task.
About Tampa International Airport, Aviation Authority
ABOUT TAMPA INTERNATIONAL AIRPORT
Tampa International Airport is widely regarded as America’s Favorite Airport and was recently named the #1 Large Airport in North America by J.D. Power. As the premier gateway for the West Coast of Florida, TPA serves more than 23 million passengers annually and serves as a top economic engine for the Tampa Bay region and the state of Florida.
The Hillsborough County Aviation Authority, which operates and maintains TPA and the county’s three general aviation airports, is always seeking the very best people to serve its passengers, community, and fellow employees. Named a Tampa Bay Times Top Workplace in Tampa Bay for five straight years, the Authority has more than 650 employees in more than 20 departments, representing a talented, diverse, and engaged workforce. The organization offers excellent health, dental, vision, and retirement benefits, competitive pay, paid parental leave, Health and Dependent Savings Accounts, wellness reimbursement, training opportunities for career advancement, and much more. The Authority holds strong to its mission of serving the region and operates daily on five values: Teamwork, Excellence, Vision, Hospitality..., and Community.
Join an award-winning team and see why Tampa International Airport and the Aviation Authority are among the most beloved institutions and workplaces in the Tampa Bay area.