Performance Manger DTWPOSITION SUMMARYUnder the supervision of the Security Account Manager, the Performance Manager is responsible for ensuring the daily security operation runs in a safe, efficient and cost effective manner. The Performance Manager will provide on-site testing, observations and necessary training to audit and improve the security guards' knowledge, skills and abilities with respect to the assigned post, post orders duties, TSA and FAA regulations, and contingencies at Detroit Metropolitan Airport
Oversees and coordinates team activities to ensure a safe, reliable, efficient and effective operation.
Monitors and enforces safe and compliant working environment in accordance with TSA, DOT, USPS and OSHA regulations and all applicable laws.
Coaches, counsels and mentors employees and enforces Company policies and procedures, including issuing disciplinary action as required.
Promotes and adheres to Securitas policy concerning Safety, Anti-Harassment and Equal Employment Opportunity.
Monitors staffing and overtime use and operational and financial performance of assigned shift/station.
Promotes team building initiatives and performs coaching/mentoring activities to develop and motivate team members.
Ensures information is communicated in a clear, comprehensive manner.
All other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of Securitas, TSA, FAA, and DTW regulations, policies and procedures. Excellent computer skills. Excellent verbal and written communication skills. Must be able to analyze, read and interpret documents.
Safety - Ability to follow and ensure established safety policy and procedures are adhered to and identify and correct conditions that affect safety in the workplace.
Analytical Skills - Ability to use thinking and reasoning to solve a problem and grasp and understand business concepts and issues.
Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
Problem Solving - Ability to make critical decisions while following company procedures and find a solution for or to deal proactively with work-related problems.
Diversity - Ability to work in a friendly, respectful and professional manner with people regardless of their age, gender, race, ethnicity, religion, national origin, disability etc..
Honesty/Integrity/Ethical Standards - Ability to maintain high morale standards and be honest and ethical while performing job duties.
Confidentiality- Ability to maintain confidentiality and communicate sensitive information on a "need to know" basis and ensure files are properly secured.
Accuracy - Ability to perform work accurately and thoroughly.
Time Management - Ability to work on multiple projects concurrently and complete work within given deadlines.
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Communication - Ability to communicate in a professional manner with others orally or written and actively attend to, convey and understand the comments and questions of others
Customer Service - Ability to take care of the employee or customers' needs while following company procedures and responds and follows-up with employee or customer in a timely manner.
Detailed Oriented - Ability to pay attention to the minute details of a project or task.
EDUCATION: Bachelor’s Degree preferred.At a minimum, Two (2) years of experience at a Title 49 Code of Federal Regulations (CFR) Part 1542, regulated airport. In addition, candidates must possess a high school diploma, and must have a minimum of three (3) years’ experience in security, loss prevention or law enforcement. Additional appropriate education may be substituted for one year of the minimum experience requirement.
WORKING CONDITIONS(Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
May be exposed to stressful situations.
May be required to work additional hours without advance notice.
Frequent sitting, standing and walking, which may be required for up to 8 hours per day and may involve climbing stairs and walking up inclines and on uneven terrain.
Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
Possible lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
Close vision, distance vision, and ability to adjust focus.
May be required to use vehicle in the performance of duties. Vehicles are to include but not limited to: cars, trucks, electric carts and bicycles.
On occasion may be required to perform stressful physical activity.
Depending upon training assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
May be exposed to or required to handle sensitive and confidential information.
Handling and being exposed to sensitive and confidential information.
Frequent travel to client sites for oral presentations, group meetings, and site training surveys.
In a training environment, may be Directing, motivating, coaching, but always in a positive manner.
Reading and analyzing reports and training data, including related computer usage.
Responding on an on-call basis to emergencies and incidents at all hours.
Securitas Aviation USA is uniquely positioned to provide world class uniformed security services for aviation services. Securitas is an expert at managing seamless, worry-free security service provider transitions. We sweat the details so our customers can relax, confident that service will continue without disruption, and all incidents will be dealt with swiftly and professionally.We have specialized know-how which is essential for providing aviation security services in major airports. Securitas has a proven track record providing security and guarding services at over 200 major airports worldwide, including Phoenix Sky Harbor and Honolulu International Airport. We are financially stable, have qualified staff on board, and will be operationally ready on day one. This allows us to bring the innovation and best business practices of a large multinational corporation, together with the customer intimacy, flexibility and responsiveness of a local firm, as well as a deep understanding of the security requirements and regulations of the TSA.