Notes To Candidate Provide day-to-day supervision and direction to a shift of Airport Operations Center (AOC) operational staff who are responsible for providing a safe and secure environment for the traveling public, Austin-Bergstrom International Airport, City of Austin employees, and neighboring communities by recognizing and responding to violations of local, state, and federal laws and ordinance. The candidate should have the skills and acumen to provide:
Customer service experience to include directly communicating and interacting with the public. Responsible to issue notifications to airport stakeholders, the traveling public, and senior executives on incidents occurring within the Airport campus. Professional experience working with security/CCTV systems. CAD (Computer Aided Dispatch) experience. Coaching, mentoring, and encouraging the staff to reach their full potential. Takes lead in implementing staff development initiatives encompassing training, professional growth, and succession planning.
Graduation with a bachelor’s degree from an accredited college with major coursework in Criminal Justice, Aviation Management, Airway Science, Public Administration, Business Administration, or related field, plus three (3) years of security or airport operations work experience, one (1) year of which is in a leadership/supervisory capacity.
One (1) year of directly related professional experience may substitute for one (1) year of the required education up to four (4) years
Licenses and Certifications Required:
Valid Texas Class "C" Driver's License.
Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport.
Austin–Bergstrom International Airport or ABIA is a Class C international airport located in Austin, Texas, United States, and serving the Greater Austin metropolitan area, the 34th-largest metropolitan area in the United States. Located about 5 miles southeast of Downtown Austin, it covers 4,242 acres and has two runways and three helipads. It is on the site of what was Bergstrom Air Force Base. The airport and air force base were named after Captain John August Earl Bergstrom, an officer who served with the 19th Bombardment Group. The airport replaced Robert Mueller Municipal Airport as Austin's main airport. The Austin-Bergstrom International Airport is run by the City of Austin Aviation Department. We’re here to provide Austin-style quality service for travelers at Austin-Bergstrom International Airport. We work 24 hours a day, seven days a week to ensure a safe, clean, friendly, efficient and sustainable airport. To us, sustainability means developing the airport in a way that meets the needs of the present without compromising the needs of future generations. We have identified four key areas that we believe to be the foundation of this sustainability: customer and community ...value, operational excellence, economic sustainability, and environmental stewardship. Austin-Bergstrom International Airport embodies Austin, a city known for its distinctive character, its hospitality, and, of course, its music. We are part of the community it serves, and we are just one of the many faces of our community’s culture and character. The airport is governed by the Austin City Council and proudly contributes to the City of Austin’s mission of being the best-managed city in the country. Together, we are working toward making Austin the most livable place in the country. Austin-Bergstrom International Airport opened on May 23, 1999. Although the airport is relatively new, the Aviation Department has decades of experience. In 1958, it began overseeing Austin's city-owned airport operations and maintenance. The Department has operated as a self-supporting entity since 1972. The airport does not receive any general fund subsidy and has entirely paid its general obligation debt issued from airport-generated funds.
